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Multi-Line Input Fields
Multi-Line Input Fields

Learn how to add a multi-line input field to a form

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Written by Hannah Hill
Updated over a week ago

Who can do this?

  • Dashboard Users

  • Owners


The multi-line input field is a feature that allows the completer to enter multiple lines of text on either a paper or digital form.


To add a multi-line input field to your form, navigate to the form where you would like to incorporate a multi-line input field.

Click Edit Form to open your form configurations.


If you're using a digital form:

For a digital form, you will click on the "+" sign to the right of the Multi-Line Input tool to add it to your form.

The multi-line input field will appear at the end of your digital form, and you can use the navigation arrows in the right corner of this field to move it wherever you need it to be on the form.

Once the multi-line input field has been added to your form, you will click on the new field to open the configurations for your multi-line input.

First, you will want to assign a Label for your multi-line input. This needs to clearly communicate what kind of information the completer should enter in this field.

Next, you have the option to customize the following configurations for this field:

  • Helper Text - This feature can be used to provide additional information that might help the completer better understand what information is being requested. This text will be displayed right beneath the label that you have assigned to this field.

  • Placeholder Text - This feature can act as a suggestion or reminder to the completer that is specific to this field. This will be displayed as gray text within the field, but will be removed once a completer begins typing in this field.

  • Default Value - This feature is similar to the placeholder text feature, except the text is displayed as normal text within the field and will need to be removed by the completer before entering data.

  • Autofill - This feature allows you to autofill data from another place in the workflow into this field. For more information on configuring autofill, please click here.

  • Enable Conditions - This feature allows you to add a field, group, or section to a digital form that will only appear if it meets the conditions set by you on a previous field. For more information on this feature and how to set up your conditions, please click here.

  • Validation - This feature gives you the option to make a specific field required on the form. To do this, you will turn on the toggle button labeled Required. Once a field has been made required, the completer will not be able to submit the form without completing this field.

  • Limit Character Entry - This feature allows you to set a minimum or maximum character entry limit for this field.

  • Step Assignment - If you created more than one step (completer) for your form, this dropdown menu is where you can decide which step of the form should complete this field. For more information on this, click here.

Be sure to click the purple Save Form button in the top right corner often to save your field configurations.


If you're using a paper form:

To add a multi-line input field to a paper form, you will simply click anywhere on the Multi-Line Input tool on the left side of your page and drag the field where you'd like it to be on your paper form.

Once the multi-line input field has been added to your form, you will click on the new field to open the configurations for your multi-line input.

First, you will want to assign a Field Name that is clear and specific to this field. This will help you differentiate it from other fields for processes down the road, such as autofilling and form exports.

Next, you have the option to customize the following configurations for this field:

  • Tab Order - This feature enables a completer of this form to tab from field to field in order to ease navigation of the form. If you'd like to know more about our recommended best practices for this feature, click here.

  • Default Value - This feature is similar to the placeholder text feature, except the text is displayed as normal text within the field and will need to be removed by the completer before entering data.

  • Limit Character Entry - This feature allows you to set a minimum or maximum character entry limit for this field.

  • Autofill - This feature allows you to autofill data from another place in the workflow into this field. For more information on configuring autofill, please click here.

  • Validation - This feature gives you the option to make a specific field required on the form. To do this, you will turn on the toggle button labeled Required. Once a field has been made required, the completer will not be able to submit the form without completing this field.

  • Completer - If you created more than one step (completer) for your form, this dropdown menu is where you can decide which step of the form should complete this field. For more information on this, click here.

  • Field Info - This allows you to provide any additional information in regards to this field. If you add field info here, there will be a symbol that appears next to the field alerting the completer that there is more information associated with this field that they can click on and view.

Be sure to click the purple Save Form button in the top right corner often to save your field configurations.


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