All Collections
Identifying a Process Bottleneck
Identifying a Process Bottleneck

Learn how to use Script to find bottlenecks in your processes

Written by Hannah Hill
Updated over a week ago

Script gives your organization the tools to identify bottlenecks and actively make changes to improve your processes.

Below are some ways that you can use Script to find pain points within an existing process.

Pending Steps By Assignee

On the workflow's Dashboard, use Pending Steps By Assignee on the right side of your screen to view pending tasks and their assigned users. By clicking All Steps, you can filter by the step type.

Submissions Table

Navigate to your workflow's All Submissions table.

Sort your submissions by the Current Assignee. Notice if there are any completers who have a backlog of submissions that are currently assigned to them, and consider assigning additional completers to that step, in order to drain the backlog.

Click on a submission that is still In Progress and either click Send Reminder to Current Completer or reassign the current step to someone else with the same authorization who may have more time to complete the step.

You can use this information to adjust your process, as needed.


  • If it is common that users stop at a file upload step, you can add specific step instructions to notify users what files they will need to have ready.

  • If one approver is overwhelmed, modify the process by adding another user to the approval step with the same authorization.

  • If one completer has a backlog of submissions that are currently assigned to them, add a completer group to that step with additional people who can help them complete and move along some of those submissions.

  • If a submission often gets stuck at a certain step, see if there are changes you can make to the order of your workflow steps that will allow more steps to be completed prior to the bottleneck.

Did this answer your question?